Terms of Use
ScheduleDrop Terms of Use
These Terms of Use (“Terms”) govern your access to and use of the ScheduleDrop platform, operated by Schedule Drop LLC (“Company,” “we,” “us,” or “our”), a Florida limited liability company. By accessing or using our platform, you agree to be bound by these Terms.
1. Acceptance of Terms
By using ScheduleDrop, you agree to these Terms, our Privacy Policy, and any additional policies or guidelines we provide. If you do not agree, do not use the platform.
2. User Eligibility and Types
You must be at least 18 years old to use ScheduleDrop. There are three user types:
Business Admins: Owners or operators of service businesses.
Providers: Service personnel assigned to jobs.
Customers: End clients receiving services.
All functionality is available on both mobile and desktop, though certain administrative functions—such as booking form customization—are currently desktop-only.
3. Free Trial & Subscription Plans
We offer a 14-day free trial, which requires a card on file. After the trial, continued access to the platform requires a paid subscription.
Pricing and plan details are available on our official pricing page or as communicated during onboarding. We reserve the right to modify our pricing or subscription structure at any time, with or without notice.
All payments are processed via Stripe. You are responsible for keeping your payment information current.
All payments are processed via Stripe. You are responsible for keeping your payment information current.
4. Refund Policy
We generally do not offer refunds. However, we may, at our sole discretion, issue a refund or credit in limited circumstances such as billing errors, platform outages, or other exceptional cases.
5. User Content
Users may upload job notes, provider and customer information, profile photos, and before/after pictures. You retain ownership of your content, but you grant us a limited, non-exclusive, revocable license to use, host, and display this content solely to operate and improve the platform.
6. Account Responsibilities
You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately of any unauthorized use.
7. Intellectual Property
All platform code, design, and content (excluding user-generated content) is owned by Schedule Drop LLC. You may not copy, reverse-engineer, or distribute any part of the platform.
8. Service Availability
We strive to keep the platform available at all times but do not guarantee uptime. We may suspend the platform for maintenance or updates without notice.
9. Termination and Data
You may cancel your subscription at any time. Subscription fees are billed in advance and are non-refundable; cancellation will stop future billing, but your current billing period will not be prorated. You may export your data before canceling. If your account is canceled or terminated and any outstanding debts are paid, your data will be retained for 30 days and then permanently deleted.
10. Suspension and Termination by Us
We reserve the right to suspend or terminate your account or access to the platform at any time, for any reason, without notice.
11. Disclaimers and Limitations of Liability
The platform is provided “as is” without warranties of any kind. We disclaim all liability for indirect, incidental, or consequential damages, including missed appointments, loss of revenue, or service disputes.
12. Dispute Resolution & Binding Arbitration
Any dispute arising out of or relating to these Terms or the use of the platform shall be resolved by binding arbitration in Florida, under the rules of the American Arbitration Association. Either party may seek injunctive relief in court for misuse of intellectual property or platform abuse.
13. California Consumer Privacy Act (CCPA) / CPRA Rights
If you are a California resident, you are entitled to certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
The right to know what personal information we collect, use, disclose, or sell.
The right to request access to and deletion of your personal information.
The right to opt-out of the sale or sharing of your personal data.
The right to non-discrimination for exercising your rights.
You may exercise your rights by contacting us at support@scheduledrop.com. We will respond in accordance with applicable law.
14. Changes to These Terms
We may update these Terms at any time. Changes will be posted here and notified to you via email. Continued use of the platform after changes constitutes acceptance.
15. Contact
If you have questions about these Terms, contact us at: support@scheduledrop.com
By using ScheduleDrop, you acknowledge that you have read, understood, and agreed to these Terms.
