Terms of Service

These Terms. These Terms of Service (the “Terms”) are a binding agreement between Schedule Drop LLC, a Florida limited liability company (“ScheduleDrop,” “we,” “us,” or “our”), and the person or entity that registers for or uses the platform (“you”). By creating an account, clicking to accept, or using the platform, you agree to these Terms, our Privacy Policy, our Data Processing Addendum, and any additional terms we reference, all of which are incorporated here. If you do not agree, do not use the platform.

Authority. If you accept these Terms on behalf of a business or other organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

Additional terms. Some features are governed by additional terms we make available (for example, terms for payments or beta features). If additional terms conflict with these Terms, the additional terms control for that feature.

The platform is used by three kinds of people, and these Terms treat them differently:

• •Account Owner: the business (or individual operating a business) that subscribes to the platform. The Account Owner is the party contracting with us and is responsible for everything that happens under its account.
• •Providers and team members: the people an Account Owner authorizes to use the platform, such as cleaners, technicians, dispatchers, and administrators. The Account Owner is responsible for its Providers' and team members' use of the platform and for their compliance with these Terms.
• •Customers (End Users): the Account Owner's own clients, who may receive messages, book services, make payments, sign documents, or use a customer portal. End Users are not parties to these Terms; the Account Owner is responsible for its relationship with, and the data of, its End Users.

Account responsibility. You are responsible for your account, for keeping login credentials secure, for all activity under your account, and for ensuring that everyone you authorize complies with these Terms. Notify us promptly of any unauthorized use.

Account-ownership disputes. If there is a dispute about who controls an account, we may request reasonable documentation (such as proof of business registration or identity) and may suspend the account until ownership is resolved. We may determine the rightful Account Owner in our reasonable judgment.

Age. You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to use the platform.

Where we operate. We make the platform available to Account Owners in the United States, Canada, Australia, and other countries where our payment processor supports onboarding. The platform is provided from the United States. You are responsible for ensuring your use is lawful in your jurisdiction, and you may not use the platform if you, or your country, are subject to U.S. sanctions or embargoes or if you are on a U.S. government restricted-party list.

What we provide. ScheduleDrop is software for service businesses that includes scheduling, online booking, customer portals, a provider mobile app, two-way SMS/email/calling with optional call recording and transcription, AI-assisted features, payment facilitation through third-party processors, invoices and quotes, deposits and payment holds, recurring bookings, document signing, location features, automations, reviews, and integrations with third-party tools.

License. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the platform for your internal business purposes. We reserve all rights not expressly granted.

Changes to the platform. We may add, change, or remove features over time. We will not materially reduce the core functionality of a paid plan during a paid term without notice.

Free trial. We may offer a free trial, which requires a valid payment method on file. Unless you cancel before the trial ends, your paid subscription begins automatically at the end of the trial and your payment method will be charged.

Plans and fees. Subscription fees and plan details are shown on our pricing page or as communicated to you in writing. Fees are stated exclusive of taxes; you are responsible for applicable taxes, levies, and duties other than taxes on our net income.

Automatic renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current price, unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel. You may cancel at any time as described in Section 6.

Price changes. We may change subscription pricing. For recurring subscriptions, we will give you at least thirty (30) days' notice before a price change takes effect, by email or in-app notice. Your continued use after the change takes effect is your agreement to the new price; if you do not agree, you may cancel before it takes effect.

Payment method and failed payments. You must keep a current, valid payment method on file. If a charge fails, we may retry, and we may suspend or limit your account until amounts due are paid. You are responsible for reasonable costs we incur to collect overdue amounts, including collection and attorneys' fees where permitted by law.

Subscription billing processor. Subscription fees are processed by our third-party payment processor. We do not store full payment card numbers.

Cancellation. You may cancel your subscription at any time from your account settings or by contacting support. Cancellation stops future renewals. Your access continues until the end of the current paid billing period, which is not prorated.

Refunds. Subscription fees are generally non-refundable. We may, at our discretion, issue a refund or credit in limited cases such as a billing error or a significant platform outage. Nothing in this section limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your country, province, or state.

Exporting your data. You may export your data before canceling. After cancellation or termination, and once any amounts you owe are paid, we will retain your data for thirty (30) days so you can export it, after which it will be deleted in the ordinary course, except for data we are permitted or required to retain as described in our Privacy Policy.

How payments work. The platform lets you collect payments from your Customers — including one-time charges, deposits, payment holds and authorizations, and recurring payments — through a third-party payment processor (currently Stripe). We provide the software; the processor handles the actual movement of funds.

Processor agreement. To accept payments, you must register with the processor and agree to its terms (including the Stripe Connected Account Agreement and Stripe's acceptable-use policies). Those terms govern the payment relationship between you and the processor. You are responsible for complying with them and with all card-network rules and applicable law.

We are not a bank. We are not a bank, money transmitter, or payment processor, and we do not take custody of your Customers' funds. We are not responsible for processor decisions such as holds, reserves, account reviews, payout timing, or terminations.

Your responsibilities. You are solely responsible for: the goods and services you sell; the accuracy of your charges; obtaining your Customers' authorization for deposits, holds, and recurring charges; issuing refunds; handling disputes and chargebacks; and any taxes. You will indemnify us for claims arising from your payment activity, your Customers, or your use of the payment features.

Fees. Processor fees are set by the processor. Any platform fees we charge for payment features will be disclosed to you.

What this feature does. The platform lets you send and receive SMS and email and make and receive calls with your Providers and Customers, and to send automated reminders and messages.

Your compliance responsibility. You are solely responsible for the content and legality of every communication you send or store through the platform, and for: (a) obtaining and maintaining all consents required to contact each recipient, including prior express written consent where required; (b) the accuracy of any messaging-campaign registration you submit (such as A2P 10DLC registration); (c) honoring opt-out, STOP, and unsubscribe requests promptly; and (d) complying with all applicable laws and industry standards, including the U.S. Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), Australia's Spam Act and Do Not Call Register rules, the carrier and CTIA messaging principles, and equivalent laws in your recipients' locations.

Our role. We provide the tools and do not monitor, screen, or control your communications, and we are not responsible for them. You represent that you will only contact recipients who have provided any legally required consent. You will indemnify us for claims arising from your communications.

Service messages to you. We may send you service, security, and administrative messages about your account; these are part of the service and not marketing.

Consent is your responsibility. If you enable call recording or transcription, you are solely responsible for obtaining every consent required by law before recording, including all-party (two-party) consent in jurisdictions that require it — which include Florida and a number of other U.S. states, as well as countries such as Australia and members of the EEA — and for giving any required notice to call participants.

Our role. We do not determine the consent requirements that apply to your calls and are not responsible for recordings or transcripts you create. You will indemnify us for claims arising from your recording or transcription of calls through the platform. Where available, you are responsible for enabling any recording-disclosure features we provide.

What they do. The platform may use artificial intelligence to generate call summaries and transcripts, suggested replies, automations, and other outputs from your content, including by sending relevant content to third-party AI providers that act as our service providers.

No guarantee of accuracy. AI outputs may be inaccurate, incomplete, biased, or out of date. You are responsible for reviewing and verifying any output before relying on it. AI outputs are not legal, financial, medical, tax, or other professional advice, and you should not rely on them for decisions that require a qualified professional.

Your responsibilities. You are responsible for ensuring that content you submit to AI features is lawful and that you have the rights and consents to submit it. Do not submit sensitive personal information beyond what is necessary.

Ownership and improvement. As between you and us, AI outputs generated for you are treated as your content. We do not use your content to train third-party foundation models, and our AI providers are contractually restricted from doing so.

Location features. The provider mobile app and certain features use device location, including GPS, to support scheduling, routing, time tracking, and job verification. Location data is visible to the Account Owner and authorized administrators and to us as needed to provide the platform.

Your responsibility to your Providers. If you use location or monitoring features, you are responsible for notifying your Providers and obtaining any consent required by law in their location before tracking them. Some jurisdictions regulate or restrict employee and contractor location tracking. You will indemnify us for claims by your Providers or others arising from your use of these features.

Electronic records and signatures. The platform offers electronic document signing. By using it, you and your signers consent to use electronic records and signatures, which have the same effect as handwritten signatures under laws such as the U.S. ESIGN Act and UETA, Canada's PIPEDA and provincial e-commerce laws, and Australia's Electronic Transactions Act.

We do not guarantee legal validity. We provide signing tools but do not guarantee that any particular document, signature, or transaction is legally valid, enforceable, or suitable for your purpose. You are responsible for the content of your documents and for determining whether electronic signing is appropriate for them. You will indemnify us for claims arising from documents you create, send, or sign through the platform.

Your content. “Content” means the data, text, notes, photos (including before/after images), customer and provider information, documents, recordings, and other materials you or your users submit to the platform. As between you and us, you own your Content.

License to us. You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and create backups and derived data from your Content, solely to provide, secure, and improve the platform and as described in our Privacy Policy. We may use aggregated, de-identified data that does not identify you or any individual for analytics and to improve the platform.

Your representations. You represent and warrant that: (a) you have all rights and consents necessary for us to process the Content, including any personal information about your Customers and Providers, as described in our Privacy Policy and Data Processing Addendum; and (b) your Content is lawful and does not infringe or violate the rights of any third party.

Responsibility for Content. You are responsible for your Content. We do not routinely monitor it, but we may remove or refuse Content that we reasonably believe violates these Terms or the law.

Roles. For personal information you upload about your Customers and Providers, you are the controller (or business) and we act as your processor (or service provider), processing that information only to provide the platform and on your instructions. For information about your own account and team, we act as a controller as described in our Privacy Policy.

DPA. Our Data Processing Addendum forms part of these Terms and governs our processing of personal information on your behalf, including the protections required by laws such as the GDPR, UK GDPR, Canadian privacy laws, Australian Privacy Principles, and U.S. state privacy laws.

Your own privacy obligations. You are responsible for maintaining your own privacy notice and lawful bases for your Customers and Providers, and for responding to their privacy requests, with our assistance as described in the Privacy Policy and DPA.

You agree not to, and not to allow anyone to:

• •use the platform to violate any law or third-party right, or to send unlawful, infringing, deceptive, harassing, or unsolicited communications;
• •send spam or messages without required consent, or misrepresent the origin of communications;
• •upload malware, or interfere with, overload, probe, or attempt to gain unauthorized access to the platform or its systems;
• •reverse engineer, decompile, copy, resell, sublicense, or create derivative works of the platform, except as the law permits notwithstanding this restriction;
• •use the platform to collect or store others' personal or payment information except as the platform is designed to allow and as permitted by law;
• •access the platform to build or assist a competing product, or, if you operate competing service-business software, access it without our written permission; or
• •use automated means to scrape or extract data from the platform other than through features or APIs we provide.

Enforcement. We may investigate suspected violations and may suspend or limit access to protect the platform, our users, or third parties.

Integrations. The platform integrates with third-party services such as Stripe, Twilio, Mailgun, Zapier, AI providers, and others you choose to connect. Your use of a third-party service is governed by that provider's own terms and privacy policy, and you are responsible for those terms and any fees.

No responsibility for third parties. We do not control and are not responsible for third-party services, and connecting them is not an endorsement. If a third-party service changes or becomes unavailable, related features may stop working.

App stores. If you download our mobile app from the Apple App Store or Google Play, your use is also subject to that store's terms, and standard carrier and data charges may apply.

Apple-specific terms. For apps obtained from the Apple App Store: these Terms are between you and ScheduleDrop only, not Apple; ScheduleDrop, not Apple, is solely responsible for the app and its content and support; Apple has no warranty obligation for the app, and any failure of the app to conform to a warranty is ScheduleDrop's responsibility; ScheduleDrop, not Apple, is responsible for addressing claims relating to the app, including product-liability, legal-compliance, and intellectual-property claims; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you with respect to the app.

Google-specific terms. For apps obtained from Google Play: these Terms are between you and ScheduleDrop only, not Google; your use must comply with the then-current Google Play terms; and Google is a third-party beneficiary of these Terms as they relate to the app.

Our IP. The platform, including its software, design, content (other than your Content), and trademarks, is owned by ScheduleDrop and its licensors and is protected by intellectual-property laws. Except for the license we grant you, you receive no rights in the platform, and you may not use our name or marks without our written permission.

Feedback. If you give us suggestions or feedback, you grant us a perpetual, royalty-free right to use it without obligation to you.

Confidential information. Each party may access the other's non-public information that should reasonably be understood as confidential. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and disclose it only to people or service providers who need it and are bound by similar obligations.

Exceptions. Confidentiality does not apply to information that is public through no fault of the receiving party, already known without obligation, independently developed, or rightfully received from a third party. A party may disclose confidential information if required by law, giving notice where permitted.

Availability. We work to keep the platform available but do not guarantee uninterrupted or error-free operation. We may suspend the platform for maintenance, updates, or to address security or technical issues, and will try to give notice of planned downtime where practical.

Backups. While we maintain backups as part of operating the platform, you are responsible for keeping your own copies of important Content. We are not liable for any loss or corruption of Content except to the extent caused by our gross negligence or willful misconduct.

By you. You may stop using and cancel the platform at any time as described in Section 6.

By us for cause. We may suspend or terminate your access, with notice where practical, if you breach these Terms (including non-payment), if required by law or a government or processor request, if your use poses a security, legal, or fraud risk, or if you abuse our staff or other users.

By us for convenience. We may discontinue the platform or terminate accounts for convenience on reasonable notice. If we terminate your paid subscription for convenience without cause, we will refund any prepaid fees for the unused portion of your then-current term.

Effect. On termination, your license ends and we may delete your Content after the export period described in Section 6, subject to our Privacy Policy. Sections that by their nature should survive will survive (see Section 28).

To the maximum extent permitted by law, the platform and all related materials are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the platform will meet your requirements, be uninterrupted, secure, or error-free, or that results or outputs (including AI outputs) will be accurate or reliable. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you, and you may have additional rights under local law that cannot be excluded.

Exclusion of certain damages. To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility. This includes, for example, missed appointments, lost bookings, or service disputes with your Customers.

Cap. To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the platform or these Terms will not exceed the greater of (a) one hundred U.S. dollars ($100) or (b) the amounts you paid us for the platform in the twelve (12) months before the event giving rise to the claim.

Exceptions. The cap does not apply to your payment obligations, your indemnification obligations, or amounts that cannot be limited under applicable law.

Local law. Some jurisdictions do not allow these limitations, so they may not fully apply to you, and nothing here limits liability that cannot be limited by law (such as for fraud, gross negligence, or willful misconduct, or for certain consumer rights).

You will defend, indemnify, and hold harmless ScheduleDrop and its officers, employees, and agents from and against third-party claims, damages, losses, liabilities, and reasonable attorneys' fees arising out of or related to: (a) your Content and the personal information you provide about your Customers and Providers; (b) your use of the messaging, calling, call-recording, location, payment, document-signing, and AI features, including any failure to obtain required consents or to comply with applicable law; (c) your violation of these Terms or any law; and (d) your services to, and relationships with, your Customers and Providers. We will notify you of the claim, may participate in the defense with our own counsel, and you will not settle a claim that imposes obligations on us without our consent. This does not require you to indemnify us for our own fraud or willful misconduct.

Informal resolution first. Before starting a formal proceeding, the parties will try to resolve the dispute informally by giving written notice describing the dispute and the relief sought, and allowing sixty (60) days to resolve it.

Binding arbitration. Except as stated below, any dispute relating to these Terms or the platform will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules, seated in or near Palm Beach County, Florida, or conducted remotely. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring a claim in small-claims court if it qualifies, and either party may seek injunctive relief in court to protect intellectual property or stop platform abuse. We may bring an action in court to collect amounts you owe.

Class-action and jury waiver. Disputes will be arbitrated only on an individual basis. You and we waive any right to a jury trial and to participate in a class, collective, or representative action. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court and the rest of this section will still apply.

Delegation. The arbitrator decides questions about the interpretation and enforceability of this arbitration agreement, except challenges to the class-action waiver, which a court decides.

30-day opt-out. You may opt out of this arbitration agreement by sending written notice to support@scheduledrop.com within thirty (30) days of first accepting these Terms, stating your name, account, and intent to opt out. Opting out does not affect the other parts of these Terms.

Consumers outside the U.S. If mandatory law in your country gives you the right to bring claims in your local courts or another forum, nothing here removes that right.

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-laws rules, and the U.N. Convention on Contracts for the International Sale of Goods does not apply. Subject to the arbitration section, the state and federal courts located in Palm Beach County, Florida have jurisdiction over disputes not subject to arbitration. If you are a consumer, this does not deprive you of the protection of mandatory consumer-protection laws of your country, province, or state of residence.

We may update these Terms. For material changes, we will give notice by email or in-app notice before they take effect, and (for existing users) material changes take effect on the earlier of thirty (30) days after notice or your acceptance. Non-material changes take effect when posted. Your continued use after changes take effect is your acceptance; if you do not agree, stop using the platform.

Sections that by their nature should survive termination will survive, including Definitions, Payment obligations, Your Content, Data Processing, Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution and Arbitration, Governing Law, and General.

Entire agreement. These Terms, with the documents they incorporate, are the entire agreement between you and us about the platform and supersede prior agreements on the subject.

Severability and waiver. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.

Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as outages, carrier or vendor failures, natural disasters, or government actions.

Notices. We may give notices by email or in-app notice. Legal notices to us should be sent to support@scheduledrop.com.

Time to bring claims. To the extent permitted by law, any claim relating to the platform must be brought within one (1) year after it arose.

Contact. Questions about these Terms: support@scheduledrop.com.