Run it
Send every update at the moment it matters
Confirmations, reminders, on-the-way alerts, review requests — sent by text and email, automatically, at exactly the right moment. Set it once; it runs on every job.
Booking confirmation
Appointment reminder
On-the-way alert
Review request
Win-back offer
Trigger · When a job is booked
Sent the moment they book
The problem
The follow-up that wins the job — the reminder, the receipt, the review ask — is the first thing that slips when you're slammed. Done by hand, it happens some of the time, for some of your customers, and never on the days you're busiest.
How it works
Automations, step by step
Pick the moments that matter
Switch on the automations you want — booking confirmation, 24-hour reminder, on-the-way alert, review request, win-back — each tied to a real event like “job booked” or “job complete.”
Send by text, email, or both
Every automation can go out as a text, an email, or both — from your dedicated business number and your branded email — so it always looks like it came from you, and lands wherever the customer actually reads.
It runs on every job
Once it's on, it fires on its own for every customer — no reminders to set, no “did we text the Hendersons?” And every message lands in the Conversation Hub, tagged Automated, so you can see exactly what went out.
See Automations in your workflow
Book a demo and we’ll walk through how ScheduleDrop would fit your services, team, and day-to-day work.
The full sequence
One booking, every update — automatically
A new booking fans out into two streams of text and email updates — one to your customer, one to your provider. You set it once; it runs on every job.
Automations
One booking. Every update, automatic.
A new booking fans out into two streams of text & email updates — one to your customer, one to your provider.
To the customer
- 1
Instantly
Booking confirmation
Text Email - 2
24 hours before
Appointment reminder
Text Email - 3
1 hour before
Final reminder
Text Email - 4
Provider en route
On-the-way alert
Text Email - 5
After the job
Review + tip request
Text Email
To the provider
- 1
Instantly
Job assignment
Text Email - 2
24 hours before
Shift reminder
Text Email - 3
1 hour before
Final reminder
Text Email
What it does for you
- ✓Every reminder and follow-up goes out on its own
- ✓Reach customers by text and email — whichever they read
- ✓Fewer no-shows, faster payments, more reviews
- ✓Set it once; it runs on every job, every time
Questions
Automations — common questions
Can automations send both text and email?
Yes. Each automation can go out by SMS, by email, or both — texts come from your dedicated, A2P-verified business number, and emails from your branded sender.
Which automations can I turn on?
Booking confirmations, appointment reminders, on-the-way alerts, review requests, payment receipts, and win-back/rebook nudges. Turn on the ones you want and leave the rest off.
Can I edit the wording?
Yes — the messages are templates you can match to your voice, with the job details (name, time, address) filled in automatically for each customer.
What happens if a customer replies?
Their reply lands right in your Conversation Hub as a normal two-way text, so an automated reminder can turn into a real conversation without missing a beat.
Related features
Get started
See Automations in action
Start your free trial or book a quick demo — we'll set it up with you.
Billed every four weeks Setup done for you No setup fee